Last updated: October 11, 2026
Rinelli Services respects your privacy. This policy explains what information we collect through rinelliservices.com, why we collect it, and how you can contact us about it.
Information we collect
When you submit our contact form, call, text, or email us, we may receive information you provide, including:
- Your name, phone number, and email address.
- Your city or service location.
- The service you are requesting and details about your project.
- Photos, messages, or other information you choose to send.
Our hosting and security providers may also process standard technical information such as IP address, browser type, device information, referring page, and request timestamps.
How we use information
We use this information to respond to inquiries, schedule and provide services, prepare estimates, communicate about projects, protect the website from abuse, keep business records, and comply with applicable law. We do not sell personal information.
Service providers
Our website uses Web3Forms to deliver contact-form submissions and hCaptcha to reduce spam. These providers may process information as described in their own policies:
We may also share information with vendors who help us operate the website or provide requested services, or when required by law. We ask service providers to use information only for the services they perform for us.
Optional portal request form
The separate portal request form sends your contact details, service address, project tasks and scheduling preferences to Rinelli's private website-request inbox, hosted on Vercel and stored in Supabase. Authorized Rinelli staff review the request before arranging a visit or a separate invitation to a client account. Submitting this form does not automatically create an account, confirm an appointment, subscribe you to marketing messages or authorize a payment.
We use limited request metadata and hashed identifiers to prevent duplicate submissions and abuse. Please do not include card details, passwords or access codes. You may continue using the original contact form or contact us by phone instead.
Website analytics
We use Google Analytics 4 to understand how visitors find and use this website and which pages lead to contact requests. Google Analytics may process device and browser information, approximate location, referring pages, pages viewed, and interactions such as successful contact-form submissions or clicks on phone and email links. We do not send the contents of your contact form, your name, phone number, or email address to Google Analytics.
Google may use cookies or similar technologies to provide this service. You can limit this collection through your browser settings or the Google Analytics Opt-out Browser Add-on. For more information, see Google's Privacy Policy.
Retention and security
We keep personal information only as long as reasonably necessary for customer service, business records, legal obligations, dispute resolution, and fraud prevention. We use reasonable administrative and technical safeguards, but no internet transmission or storage method can be guaranteed completely secure.
Your choices
You may choose not to submit the form and contact us by phone instead. To ask us to review, correct, or delete information you previously provided, email us using the address below. We may retain information when required for legitimate business or legal purposes.
Children's privacy
This website is intended for people seeking home services and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our website or practices change. The “Last updated” date above shows when the policy was most recently revised.
Contact us
For questions or privacy requests, contact Rinelli Services at office@rinelliservices.com or (512) 907-0702.